Tourism Operations Manager (Fixed Term – 2 Years)
Location: Castell Henllys, Pembrokeshire Coast National Park
Salary: Grade 9 (competitive public sector package)

Are you a commercially minded leader with a passion for sustainable tourism?

Pembrokeshire Coast National Park Authority is seeking an ambitious Tourism Operations Manager to lead the transformation of our visitor attractions, based at the iconic Castell Henllys Iron Age Village. This is a pivotal two-year role focused on driving financial sustainability, reducing operating costs, and increasing income generation across our tourism services.

You will provide strategic and operational leadership across our key visitor sites, ensuring they deliver high-quality visitor experiences while operating more efficiently and commercially. Working with multidisciplinary teams, you will identify opportunities to streamline operations, improve value for money, and grow revenue through retail, events, partnerships, and external funding.

This role is central to delivering our Regenerative Tourism vision—balancing commercial success with environmental responsibility and community benefit.

Key responsibilities include:
• Leading a more commercial, income-focused approach across visitor services
• Identifying and delivering cost efficiencies and operational improvements
• Developing new revenue streams, including events, retail and fundraising
• Managing multi-site teams to deliver excellent, sustainable visitor experiences
• Strengthening partnerships with communities, stakeholders and funders

We’re looking for someone who:
• Has strong experience in tourism, hospitality or visitor attractions
• Brings a track record of improving financial performance and managing budgets
• Is a confident leader, able to drive change across teams and sites
• Combines commercial acumen with a commitment to sustainability

Welsh language skills are desirable, and support will be provided to develop these.
It is anticipated that the post will be based in Castell Henllys but the Authority supports flexible working.

Join us to help shape a more resilient, efficient and commercially successful future for tourism in one of the UK’s most special landscapes.

Salary and Benefits:
A salary of £42,839 - £46,142 ,per annum, minimum 25 days holiday rising to 30 days plus public holidays [(pro rata)], generous local government pension scheme, great flexible working arrangements and career development opportunities.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We pledge to improve the diversity of our workforce and therefore guarantee an interview to disabled candidates, who meet the essential job criteria and opt to apply via our Disability Confident Employers Scheme.
Not the right job opportunity for you? Make sure to check our website for a wide range of varied and interesting volunteering opportunities across the park.

Closing Date: 03/05/2026
Pembrokeshire Coast National Park Authority reserves the right to close this vacancy early.

Graduate Traineeship – Practical Land Management
12 Months fixed Term Contract
Salary Grade 3 £26,824 - £28,142
This post is an integral part of the Authority’s participation and funding through the Nature Networks Programme. The Nature Networks Programme encompasses various initiatives designed to
improve biodiversity, enhance the resilience of ecosystems, and connect habitats
across landscapes. This program is crucial for addressing the nature emergency by
facilitating the movement of species and the restoration of natural habitats.

The Candidate
Are you a local graduate or a recent graduate with roots in Pembrokeshire and interested in a career in traditional land management and conservation? If you are then we want to hear from you.
We are offering a 12-month traineeship where you will gain hands-on experience in traditional land management practices, habitat management, and ecological monitoring, directly contributing to biodiversity and landscape connectivity efforts across the Pembrokeshire Coast National Park.
You will be managed by the Resourcing Officer in People Services and supported by the Warden. Ranger and Conservation teams to enable you to develop practical field skills and volunteer management experience.
During your tenure you will be supported with a development programme tailored to your needs to support your career development and enhance your long-term employability goals.

Salary and Benefits:
A salary of £26,824 - £28,142 per annum, minimum 25 days holiday rising to 30 days plus public holidays, generous local government pension scheme, great flexible working arrangements and career development opportunities.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
We pledge to improve the diversity of our workforce and therefore guarantee an interview to disabled candidates, who meet the essential job criteria and opt to apply via our Disability Confident Employers Scheme.
Not the right job opportunity for you? Make sure to check our website for a wide range of varied and interesting volunteering opportunities across the park.

Closing Date:03/05/2026
Interviews will be held week of 10/05/2026
This role requires DBS vetting.
This project is funded by the Nature Networks Programme. It is being delivered by the Heritage Fund, on behalf of the Welsh Government.
Ariennir y prosiect yma gan y Rhaglen Rhwydweithiau Natur. Mae'n cael ei ddarparu gan y Gronfa Treftadaeth, ar ran Llywodraeth Cymru.