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Customer Services

Customer Services Assistant

Pembrokeshire, West Wales

Job Ref
CSA280721
Location
Pembrokeshire, West Wales

Customer Services Assistant – Pembrokeshire Coast National Park
Full Time 37 hours per week

Do you get job satisfaction from providing great customer service? If so, we have the perfect opportunity for you, as a Customer Services Assistant. What’s more, if family and Pembrokeshire life are important to you, we can offer you flexible working between home and our offices in Llanion, Pembroke Dock.

Our employees are proud to work for one of the only UK National Parks primarily designated for its coastal landscape and boasting a remarkable array of wildlife, a rich cultural heritage, miles of golden sands and a Coast Path so breath-taking that you will never want to leave. Come join us and you can be equally as proud.

Your main responsibilities will be:
• To provide a first point of contact to customers
• To maintain our corporate contact database
• To log queries into an electronic record management system; and
• Process payments

You will need:
• Previous Customer Service experience
• To be highly organised with the ability to communicate confidently at all levels while maintaining confidentiality and discretion at all times.
• Have a good working knowledge of Microsoft Office
• To be responsive to customers, partner organisations, contractors and staff members.

You will also be able to use your Welsh Language skills, which should be at an advanced B2 level, so we can provide our service bilingually.

What you will get in return:
An opportunity to progress your career and build your skills and knowledge
A basic salary of £17,842 to £18,933 depending upon experience
26 days holiday rising to 31 days, plus public holidays
Local Government Pension Scheme
Flexible working arrangements


Closing Date: 11th August 2021

Function
Customer Services
Status
Full Time
Type
Permanent
Hours
37


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Kickstart Scheme

Kickstart Scheme - Planning Admin. Support

Pembrokeshire, West Wales

Job Ref
Kiskstart PAS
Location
Pembrokeshire, West Wales

To apply for this role you must be in receipt of Universal Credits.
Please contact your Job Centre to obtain your unique reference number to inset into the application.

This will be a six month placement supporting Pembrokeshire Coast National Park Authority.
Working directly to the Planning Support Supervisor the post holder will be responsible for:

• Registration of Planning Applications and enforcement complaints
• Assisting in the issuing of Planning decisions
• Validation of advertisement applications and minor applications
• Responding to general enquiries addressed to the Planning team.
• General administration support to ensure the smooth running of the department and team.
Grade C or above GCSE English and Maths
Strong written communication skills
Meticulous with a keen attention for detail
First class customer service skills or willing to positively deal with customer enquiries and complaints.
Basic IT and system skills
25 hours worked between Monday to Friday between the hours of 9 and 5pm. Exact working pattern to be agreed with individual. Flexibility will be afforded to the right person.
National Minimum Wage
PCNPA will develop an individual bespoke employability programme that will sit alongside the placements. This will include:

• A Work Placement Contract setting out candidate skills and career targets and PCNPA expectations for successful completion – this will be support through regular coaching sessions to ensure attainment;
• A Skills and Personality Profile Inventory to build confidence and self awareness;
• A career planning workshop, including the various pathways into employment;
• Advice on improving confidence and interpersonal skills in the job market;
• Help on improving employability skills;
• C.V writing and interview skills workshops;
• Specific skills training using a blended approach of class room and eLearning. This will include training on the Development Management (Planning) system and Microsoft Office.
• Role specific training will be provided through line management coaching and will include understanding of the Welsh Planning Permission / Application and Enforcement Process and Telephone and Written Customer Service Skills.

Candidates will be assigned a buddy / mentor within PCNPA to help them navigate the world of work and will receive regular supervision

Closing Date 4:6:21





Function
Kickstart Scheme
Status
Part Time
Type
Fixed Term Contract
Hours
25


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Kickstart Scheme - Customer Experience & Site Warden Assistant Castell Henllys

Pembrokeshire, West Wales

Job Ref
Kiskstart CESWCH
Location
Pembrokeshire, West Wales

To apply for this role you must be in receipt of Universal Credits.
Please contact your Job Centre to obtain your unique reference number to inset into the application.

This will be a six month placement supporting Pembrokeshire Coast National Park Authority.
Working directly to the Site Manager at Castell Henllys the post holder will be responsible for:

• Meets and greeting visitors and ensuring the visitor experience is first class, including checking visitors onto site and helping them understand the education activities and services offered. .
• Directing members of the public and helping with carpark management and visitor flow.
• Assisting Visitor Services and Education staff to help with the set up of activities and closure at the end of the day.
• Assisting Retail staff with stock inventory and shop keeping duties
• Assisting the Site Warden by ensuring site health and safety measures are carried out, including visual litter checks and cleaning is carried out.
• Undertaking small site maintenance jobs are carried out under full instruction and in accordance with Risk Assessments and health and safety guidance.
Enthusiasm and an ability to learn
Meticulous with a keen attention for detail
Care and diligence and ability to ensure health and safety principles are applied at all times.
First class customer service skills or willing to positively deal with customer enquiries and complaints.
25 hours worked between Monday to Friday between the hours of 9 and 5pm. Exact working pattern to be agreed with individual. Flexibility will be afforded to the right person.
National Minimum Wage

PCNPA will develop an individual bespoke employability programme that will sit alongside the placements. This will include:

• A Work Placement Contract setting out candidate skills and career targets and PCNPA expectations for successful completion – this will be support through regular coaching sessions to ensure attainment;
• A Skills and Personality Profile Inventory to build confidence and self awareness;
• A career planning workshop, including the various pathways into employment;
• Advice on improving confidence and interpersonal skills in the job market;
• Help on improving employability skills;
• C.V writing and interview skills workshops;
• Specific skills training using a blended approach of class room and eLearning. This will include training on the Development Management (Planning) system and Microsoft Office.
• Role specific training will be provided through line management coaching and will include Customer Service Skills, Basic Welsh Language, Carrying out Risk Assessments, Stock Control. Basic Health and Safety Training including Manual Handling will also be provided. .

Candidates will be assigned a buddy / mentor within PCNPA to help them navigate the world of work and will receive regular supervision.

Closing Date 4:6:21





Function
Kickstart Scheme
Status
Part Time
Type
Temporary Contract
Hours
25


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Kickstart Scheme - Customer Experience & Site Warden Assistant Carew

Pembrokeshire, West Wales

Job Ref
Kiskstart CESW
Location
Pembrokeshire, West Wales

To apply for this role you must be in receipt of Universal Credits.
Please contact your Job Centre to obtain your unique reference number to inset into the application.

This will be a six month placement supporting Pembrokeshire Coast National Park Authority.
Working directly to the Site Manager at Carew Castle the post holder will be responsible for:

• Meets and greeting visitors and ensuring the visitor experience is first class, including checking visitors onto site and helping them understand the education activities and services offered. .
• Directing members of the public and helping with carpark management and visitor flow.
• Assisting Visitor Services and Education staff to help with the set up of activities and closure at the end of the day.
• Assisting Retail staff with stock inventory and shop keeping duties
• Assisting the Site Warden by ensuring site health and safety measures are carried out, including visual litter checks and cleaning is carried out.
• Undertaking small site maintenance jobs are carried out under full instruction and in accordance with Risk Assessments and health and safety guidance.
Enthusiasm and an ability to learn
Meticulous with a keen attention for detail
Care and diligence and ability to ensure health and safety principles are applied at all times.
First class customer service skills or willing to positively deal with customer enquiries and complaints.
25 hours worked between Monday to Friday between the hours of 9 and 5pm. Exact working pattern to be agreed with individual. Flexibility will be afforded to the right person.
National Minimum Wage

PCNPA will develop an individual bespoke employability programme that will sit alongside the placements. This will include:

• A Work Placement Contract setting out candidate skills and career targets and PCNPA expectations for successful completion – this will be support through regular coaching sessions to ensure attainment;
• A Skills and Personality Profile Inventory to build confidence and self awareness;
• A career planning workshop, including the various pathways into employment;
• Advice on improving confidence and interpersonal skills in the job market;
• Help on improving employability skills;
• C.V writing and interview skills workshops;
• Specific skills training using a blended approach of class room and eLearning. This will include training on the Development Management (Planning) system and Microsoft Office.
• Role specific training will be provided through line management coaching and will include Customer Service Skills, Basic Welsh Language, Carrying out Risk Assessments, Stock Control. Basic Health and Safety Training including Manual Handling will also be provided. .

Candidates will be assigned a buddy / mentor within PCNPA to help them navigate the world of work and will receive regular supervision.

Closing Date 4:6:21





Function
Kickstart Scheme
Status
Part Time
Type
Temporary Contract
Hours
25


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Kickstart Scheme - Business Administration

Pembrokeshire, West Wales

Job Ref
Kiskstart BAdmin
Location
Pembrokeshire, West Wales

To apply for this role you must be in receipt of Universal Credits.
Please contact your Job Centre to obtain your unique reference number to inset into the application.

This will be a six month placement supporting Pembrokeshire Coast National Park Authority.
The post holder will undertake a role that sees them working across many different aspects of the work undertaken by the Authority, providing them with a breadth of exposure that includes Democratic Services, Human Resources, Customer Service, Finance or Countryside Management. The exact nature of the role will be determined by the candidate’s skills and the needs of the organisation at the time. It will include the following:

Management and distribution of incoming and outgoing post
• Answering incoming calls, taking messages and following through where required.
• Greet any visitors to the offices in a professional manner and provide refreshments
when appropriate.
• Typing of reports and letters with speed and accuracy.
• Data entry for the accounts payable invoices (in-house training provided)
• • Maintain the office filing/archiving system in both hard and electronic format.
• Raise invoices/statements and assist with credit control process.
• Assisting the Human Resources Team with Recruitment activity.
• • Proactively assist with the smooth running of the Democratic Services office.
• Diary co-ordination
• Assistance with marketing/communications, to include, events, campaigns, website, and social media accounts.
Grade C or above GCSE English and Maths
Strong written communication skills
Meticulous with a keen attention for detail
First class customer service skills or willing to positively deal with customer enquiries and complaints.
Basic IT and system skills.
25 hours worked between Monday to Friday between the hours of 9 and 5pm. Exact working pattern to be agreed with individual. Flexibility will be afforded to the right person.
National Minimum Wage
PCNPA will develop an individual bespoke employability programme that will sit alongside the placements. This will include:

• A Work Placement Contract setting out candidate skills and career targets and PCNPA expectations for successful completion – this will be support through regular coaching sessions to ensure attainment;
• A Skills and Personality Profile Inventory to build confidence and self awareness;
• A career planning workshop, including the various pathways into employment;
• Advice on improving confidence and interpersonal skills in the job market;
• Help on improving employability skills;
• C.V writing and interview skills workshops;
• Specific skills training using a blended approach of class room and eLearning. This will include training on the Development Management (Planning) system and Microsoft Office.
• Role specific training will be provided through line management coaching..

Candidates will be assigned a buddy / mentor within PCNPA to help them navigate the world of work and will receive regular supervision.

Closing Date 4:6:21

Function
Kickstart Scheme
Status
Part Time
Type
Temporary Contract
Hours
25


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Kickstart Scheme - Archaeological Support Assistant

Pembrokeshire, West Wales

Job Ref
Kiskstart Arch
Location
Pembrokeshire, West Wales

To apply for this role you must be in receipt of Universal Credits.
Please contact your Job Centre to obtain your unique reference number to inset into the application.
This will be a six month placement supporting Pembrokeshire Coast National Park Authority.
Working directly to the Community Archaeologist the post holder will:

· Assist/support with meetings and site visits including taking notes etc.
· Be a point of first contact for email/telephone enquiries (where appropriate)
· Assist with our Heritage Guardians work with local schools.
· Support planning and delivery of the annual Archaeology Day.
· Help with development of webpage content for archaeology on the website.
· Assist with applications for Scheduled Monument Consent and Sites of Scientific Interest Consent (SSI).
· Assist with the scheduled monument monitoring activity undertaken by heritage volunteers including the administration of submitted forms.
· Support the Heritage Watch Scheme including monitoring and updating the Facebook page with content relating to the scheme.

Essential skills, experience and qualifications Grade C or above GCSE English
Good written and spoken communication skills
Meticulous with a keen attention for detail
Ability to write factual marketing content and use social media and Microsoft office (or similar)
Knowledge or interest in cultural / heritage sector or archaeology in particular.

Working pattern and contracted hours (including any shift patterns) 25 hours worked between Monday to Friday between the hours of 9 and 5pm. Exact working pattern to be agreed with individual. Flexibility will be afforded to the right person.

Hourly rate of pay National Minimum Wage

PCNPA will develop an individual bespoke employability programme that will sit alongside the placements. This will include:

• A Work Placement Contract setting out candidate skills and career targets and PCNPA expectations for successful completion – this will be supported through regular coaching sessions to ensure attainment;
• A Skills and Personality Profile Inventory to build confidence and self awareness;
• A career planning workshop, including the various pathways into employment;
• Advice on improving confidence and interpersonal skills in the job market;
• Help on improving employability skills;
• C.V writing and interview technique workshops;
• Specific skills training using a blended approach of class room and eLearning. This will include coaching with the Marketing and Communications team on using social media; Mapping Skills; Minute Taking; Digital Skills and Microsoft Office.
• On the job learning on Scheduled Monuments and SSSI.

Candidates will be assigned a buddy / mentor within PCNPA to help them navigate the world of work and will receive regular supervision.

Closing Date: 4:6:21




Function
Kickstart Scheme
Status
Part Time
Type
Fixed Term Contract
Hours
25


Share this vacancy

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